Shipping Policy

Shipping & Delivery Policy
Updated: 01 Jan 2024

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Shipping & delivery options?

In-store Pickup
- In-store and curbside pickup is available for all products.
- Pickups are available from Monday - Friday 9:00am - 17:00pm.
Nationwide Shipping for South Africa
- A third-party courier is responsible for shipping and will be responsible for the delivery of our products.
- Fees:
  Small Orders - R99 nationwide
  Orders R2000+ FREE nationwide
- Delivery timing
  We will ship once payments are cleared in our bank
  Delivery should be anything between 2 to 4 days subject to your location

We do not deliver outside of South Africa currently

Order Assistance?

If you have any further questions, comments or require assistance with your Order or have made a mistake with your order, please contact us on 072 027 8019 or info@petali.co.za for assistance.

DOOR TO DOOR DELIVERY

Subject to your location deliveries are handled within 2-4 days nationwide, South Africa only.

100% CUSTOMER SATISFACTION

We will refund your order within 7 days should you not be 100% satisfied with your product received.
Terms & Conditions Apply.

SECURE PAYMENTS

Payments handles by PAYFAST and YOCO 100% guaranteed secure payment gateways.

DISCLAIMER

Petali Fragrances offer a unique collection of fragrances inspired by popular brands Please be aware that while our scents are designed to mirror the essence of these well-known fragrances, they are not associated with, nor do they have any endorsement from, the original brand names or their trademark holders. Our products are independently developed to offer similar scent experiences, standing as separate and original creations. References made to name brand fragrances on our site are solely for the purpose of comparison and should not be interpreted as a connection or relationship with those brands.